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Broadband down in RG1

nM3zRt2
Tuning in

There was work in my area between midnight and 3am last night, however I woke up this morning to no broadband.

 

Hub reports “no RF signal detected”.

Status checker says there is nothing wrong in my area and to book a technician to come out (soonest is March 4th?!)

 

However my neighbours also have no broadband.

Please report the fault and send an engineer to fix it.

4 REPLIES 4

royuk
Joining in

Same issue in RG6 

rparmar
Just joined

Same issue in HP12 area. Sometimes red and sometimes blue light keep flashing, no connection 

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post..


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Steven_L
Forum Team
Forum Team

Hey nM3zRt2,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you had with your connection. Theres was an issue in your area, which was resolved, how are things looking at the moment? Are you still having issues?

Kind Regards,

Steven_L