Booking an engineer visit

[DKA23]

How do I book an engineer visit to move my hub box and fix an extension cable so I can connect to my TV the ither side of the room? I've looked all over on the app and can't get through on the phone.

I'm a new customer and have managed the quick start self install successfully. However the connection point where the cable comes into my house is not in a suitable place to put the hub to have wifi throughout the house - nor are the cables for the set top box long enough to reach my TV. 

Anyone with any ideas?

Thanks 

[jbrennand · Accepted solution]

As its a new installation I would call the Pre-installation and delivery team on 0800 052 1734 and explain the issue ans say you should have had a Tech install - they should sort a visit for you

[Kain_W]

Hi DKA23,

Thanks for your post and welcome to the community.

Sincere apologies for any issues faced with the installation, from checking our service we can see that there has been an appointment booked.

Do let us know if you require any further assistance.

Take care,