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BR6 Loss of internet and TV services

sladep
On our wavelength

Service down since yesterday evening any updates please. 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Kath_F
Forum Team
Forum Team

Hi sladep, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've been having an issue with your broadband service. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible.

Whenever you notice a fault, the first thing you should do is have a look here. From that link, you'll be able to check if there's a fault in the area, test your line, replace your equipment or book an engineer visit if it's needed. I've run the checks this end and can see there was a fault affecting you. 

This has since been resolved and there is no longer anything affecting you. Please let us know if you're still having issues with your connection so we can help further.

Many thanks.

Kath_F
Forum Team

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