Another solid red light post. Hub3

[Nath81]

Sorry to add another post as I can see this has been discussed many times before. However I am at my wits end with trying to get VM to acknowledge and rectify my issue so posting here seems to be the only way to proceed. 

Over the last 3 months my Hub3 has a solid red light and is intermittently dropping connection. I understand this could be overheating. It is quite warm to touch but not what I would class as overly or dangerously hot. 

I have called customer services multiple times over the last few months and been through the standard script of resetting the hub every time. When I try to explain this hasn’t cured it I get fobbed off by saying the connection will be monitored. Never hear anything back!

This morning it has started dropping connection regularly every minute or so. 
is there anything I can do (keywords to say maybe) to get customer service to take this seriously and send a new hub out to me?

[Matthew_ML · Accepted solution]

Hey Nathan81, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM but please do try these steps in the meanwhile;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

[Matthew_ML]

Glad we have managed to get this resolved for you 🙂 

[jbrennand]

FI... How was this resolved for you.  Did VM swap the Hub?  To what model ?  If a Hub3 - has that cured the intermittent dropping out ?

[Hoggie]

how many of us now have this issue and rely on the forum team for help.  I too have had this same issue with the same results when you talk to the support team on the phone. I am now asking for help from the forum team. 

[Nath81]

I have a technician booked to come and replace the Hub3 on Monday. Will report back once this is done. 👍