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2nd day without broadband, TV or phones

ng21
Tuning in

This is now 2nd day in West London without Broadband, TV or Phone lines.  Was meant to be fixed yesterday afternoon then by last night, then 12 noon today then 3.15pm today...still nothing! Dont think engineers bothered to do anything yesterday . 2nd time in less than a month clearly didn't fix it properly the first time.

I am meant to be working from home - with no proper updates what are you meant to do?

3 REPLIES 3

Client62
Hero

The automated number 0800 561 0061 is the best for progress with faults affecting your street.

carl_pearce
Community elder

Use your backup connection, which I hope you already have, as you can't rely on a residential connection, with no SLA, for working from home.

Also ensure you register a full outage for auto compensation (Eligible after 2 full working days from registering the loss of service) :

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

 

Steven_L
Forum Team
Forum Team

Hey ng21,

Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve had with your services over the last week. 

How are things looking at the moment for you?

Kind Regards,

Steven_L