Signed up to my virgin media wtih wrong email

[LHills95]

Hi,

I signed up to my account with a wrong email address.

because of this, I cannot set up a direct debit and have been paying my bill monthly bill manually - however I have now been charged late payment fees as my ‘last balance has not been cleared’… however I cannot get in to my account to see what I owe.

can someone please asist?

thanks

[Lee_R]

Hi @LHills95 thanks for posting and welcome back to our community.

I'd love to help you with your online account.  I am going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R