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My Virgin Media app connects to wrong account

BantamMenace
Joining in

Hi all,

I have seen folks have similar issues. When I try to log in to My Virgin Media account on the App it logs me in to an old account that was cancelled, and not my new account. I have both the old and new account numbers but cannot find a way to change which account number it logs in to. Help!

1 ACCEPTED SOLUTION

Accepted Solutions

Molly_T
Forum Team
Forum Team

Hi BantamMenace 👋 welcome to the community! Thank you for posting. 

Sorry to hear about the issues with your My Virgin Media account login. It may just be that we need to get the email address transferred across to your new current account. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly

See where this Helpful Answer was posted

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi BantamMenace 👋 welcome to the community! Thank you for posting. 

Sorry to hear about the issues with your My Virgin Media account login. It may just be that we need to get the email address transferred across to your new current account. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly