Change of fibre package confirmation sent to incorrect email

[JOneil]

Hi VM Team,

I need assistance with an order I have made to change my current package (currently on M350 Fibre and ordered an upgrade to M500). 

The confirmation however has been sent to the wrong email. I have double checked my email on the account settings and it is displaying the correct email. I have yet to receive the confirmation.

Unfortunately, I have put the order twice. Hopefully I am not double charged.

Happy to provide additional info as I have screenshot the the order summary on the second attempt. 

[Vikki_M]

Hi JOneil

Thank you for your post and welcome to our community.

We would be happy to check the details we have on our side for you.

We will send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can.