Can't register Virgin Media account

[vmed1298]

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."

I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?

[Nish1985]

Hello,

I am having the same issue, I have been trying to log into Virgin since 6 months!!! I would like to see my acount and bills but I cannot register.

I tried o register for My Virgin Media, I get the error "Sorry, there was a problem registering that password. Please choose a different one."

I have tried all the below but no luck, is there any solution to this or should I quit from this provider as I have never seen issue like this in my life and 6 months is a lot, I have also called them and they keep saying try again with different password but not sure what to do???

• Be between 8-64 characters.
• Must start with a letter.
• Contain at least one uppercase and one lowercase letter.
• Contain at least one number.
• Special characters are allowed but not required (e.g. ! # % & @).
• Cannot contain easy to guess words, usernames, or previously used passwords.

[Tom_W1]

Hi @Nish1985 thanks for your post here, although we're sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into things further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[Ale2]

Hi im also experiencing the same issue. Can I please get some help as well. 

[Tom_W1]

Hi @Ale2 thanks for your post here, although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into things further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[Nish1985]

Did anyone managed to get to their account page?? I am still waiting!!

[Akua_A]

Hi @Nish1985 

I can see you just responded to our colleague's PM. They will aim to get back to you s soon as possible to help resolve this issue for you.

Thanks,

[Jackp]

Hi 

I’m having the same issue as this, could you please help

[Tom_W1]

Hi @Jackp thanks for your post here, although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into things further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[simian24]

Can someone please contact me about creating an account?

I have tried several passwords and emails and my services have been installed over a month now 

[Gareth_L]

Hello simian24.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue registering your account.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L