trying to get confirmation of my cancellation

[seraphim7]

i signed up for broadband deal on 23/9/24 but discovered i couldnt really afford it as im a pensioner. i contacted the pre install cancellations team they went through the process of cancelling. But i got some virgin equipment delivered today and im very confused regarding my cancellation. can anyone help  many thanks in advance

[Lee_R]

Hi @seraphim7 thanks for posting and welcome to our community.

Sorry to hear your circumstances meant you could not join us as a customer. And sorry for any concerns receiving the equipment may have caused. So that I can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R