send a new contract i have not asked for!!!

[jenreban]

i received an email today from virginmedia about a new contract.

i clicked on it to see what was being offered

i didn't feel like signing up  for another 18 months for less of a service I'm currently on.

i did not tick any of the boxes to start a new contract.

i closed the link.

2 hrs later i have just received contract documents in an email!

what the hell are virginmedia up to?

surely this is illegal?

i cant even find a contact number on their website to phone them!can some

im seriously considering canceling my virgin package and my o2 and my wifes o2 none of which are currently tied to a contract.

can someone post some details on how to contact this company as i don't and never had a phone connected to my hub.

[goslow]

Are you describing this

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/The-deceipt/m-p/5564675

which has been mentioned a lot on here in recent times? Seems like it is a somewhat shoddy sales technique to make you think you have signed up to something which prompts you to contact VM who will then doubtless try to sell you something.

[jenreban]

thanks goslow

that's exactly what's happened here

this surely isn't how a company should be doing business 

[Cardiffman282]

This is Virgin Media Ltd that we are talking about here mind. 

As per goslow it seems to be a relatively new thing to imbue some (entirely false) sense of legal obligation the second you so much as sneeze near a renewal offer page. 

[Alex_RM]

Hi jenreban,

Thanks for posting, and sorry for any confusion regarding the contract.

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm