Forum Discussion

gazb1986's avatar
gazb1986
Joining in
3 months ago

online package too renew

Hi VM

My contract is up for renewal and I’m in the same boat as the guy above, online package too renew is still showing a 30 day tnt package for around £5 more than I’m paying now, i can also change up to 350 BB for an extra 70p a month, could this be right 🤷

  • Lee_R's avatar
    Lee_R
    Forum Team
    3 months ago

    Hi gazb1986 thanks for posting and welcome back to our community.

    Sorry for any confusion around your packaging. So I can take a look on your behalf and offer clarity, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 months ago

    Hi gazb1986 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R