online account stating bill not paid

[charby36]

paid my bill online using quickpay got verification email but saying online bill is overdue and will be disconnected!! 

[newapollo]

Hi @charby36 

The info below is from the "How to make a Virgin Media online payment" section on the 

/billing-and-payment/make-a-payment page 

"How to pay by card online

You can pay your Virgin Media bill online by making a one-off payment using a Visa, MasterCard and Maestro card. Your card provider might need more information before the payment can be approved and not all pre-pay card payments will be accepted. It may take up to 9 hours for the payment to appear in your account.

If you’re making a card payment as a Direct Debit customer, this will not reduce or cancel any Direct Debit payments you’re making."

Have you checked your account using the app or the web browser? 

The app can sometimes take a couple of days to update so I suggest checking online by logging into /my-virgin-media

[charby36]

• cheers keep looking but hasnt updated my payment 

[Ayisha_B]

Hi @charby36 👋

Welcome to our Community Forums and thanks for your post. 

When did you make the payment?

Has it updated since you posted?

[charby36]

friday and no it hasnt still saying i havent paid 

[Ayisha_B]

I'll send you a PM 📩  so we can take a closer look into this.