cancel
Showing results for 
Search instead for 
Did you mean: 

moving home to a non serviced area

Daz1840392
Joining in

Hello I am moving home and i am in contract i want to take my internet service with me will you install virgin at my new address ? 

i have read online that the early disconnection charge will be waived if you cant provide service at my new address. providing i provide evidence of living at the new address 

Please advise 

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @Daz1840392 

Have you checked online https://www.virginmedia.com/help/moving-home 

to see if VM can supply the service at your new address?

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

They can't provide service

newapollo
Very Insightful Person
Very Insightful Person

Hi again @Daz1840392 

That's a shame. You haven't said but if it's a new build it's possible that it hasn't been added to VM's systems yet.   

Is it showing on the /royalmail.com/update-your-address  page?

Regardless of the outcome with VM, I wish you all the best in your new home.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hey Daz1840392,

Welcome to the community and thanks for taking the time to post here on the forums. 

That is correct that we would be able to remove any early disconnection fees. I have added the section of early disconnection fees section of our site here.

 

If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. If we get this back within 30 days and it’s validated, we’ll apply a credit to the value of your early disconnection fee to your account. If you’ve already been billed for your early disconnection fee before we apply the credit, we’ll still apply the credit to your account. As per paragraph N.11 of our terms and conditions, if there’s any credit remaining on your account after we’ve made the deductions, we’ll get in touch with you to refund you the remaining credit unless our costs to administer that refund outweigh the actual account balance. If that’s the case, we’ll donate the account balance to charity.

 

I hope that this helps to provide re-assurance that we can waive the early disconnection fees for you. 

Kind Regards,

Steven_L