Forum Discussion

Marux's avatar
Marux
Joining in
2 years ago

email change on virgin account

I logged in my Virgin media account as wanted to change the email for logging in and receive communications but was unable to do so. It gave an error message, 2 days I am trying. It is ok up to a point but cannot receive the final email for verification. Also the new email is with Proton, is it a blacklisted email provider? Even when registering for the Virgin Media Community, could not get the verification email, only when changed to gmail was able to proceed. What should I do? The old email won't be in use for long. Many thanks for any help/suggestion

1 Reply

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    2 years ago

    Hi Marux, 

    Thanks for joining our Community Forums! 

    Sorry to hear you're having trouble with your emails 😥 
    Are you still a Virgin Media customer, or have you cancelled within the last 90 day?

    If you are still a customer, then please check out our Email Management Page that will have helpful information for you.

    Let us know!

    Meg