change of email address

[Vicky94]

Hello.

I need to change the email address that i used to register for my virgin media as i don't have access to it anymore, but i can't do so as it will send a link to the email that is blocked.

I tried to contact VM to talk with an agent, but i've been on hold for ages.

Is there any other way to do it?

I apologise if it has been asked already, i tried to go trough the posts but i didn't see any with my issue.

[Daniel_Et]

Hi @Vicky94 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

I can see you've spoken to the team since you posted. Has the issue now been resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Vicky94]

Hello,

I managed to speak with an agent, and they told me i would receive an email from them.

I have yet to receive it  so would it be possible to check that they got the right new email?

[Alex_RM]

So I can confirm a few details with you, I've popped you over a private message. 

Alex_Rm