Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.
What is the problem?
How can I access my account?
I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.
Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
Hope this helps, (I've posted this later in the thread but I'm putting it here also for those who dont want to read through 15 pages like me :>)
I had the exact same issue not being able to log in to my account. Got them on the phone using 150 number which was better than the 0345 number.
Problem was the email address and NOT the password (which I changed several times to try and gain access to no avail). When you sign up with Virgin they give you a VirginMedia email address apparently ( which I was unaware of) and that is what the system is looking for NOT your gmail or hotmail or yahoo email whichever you have. So the guy on the phone changed this virginmedia email address to one of my gmail addresses and bingo it works.
So either find that virginmedia email address OR get them on the phone and change the online account log in email address to your choice.
Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
It's ridiculous. You can't seem to contact them easily by phone at the moment which is understandable. But I've had this problem for months and when I asked them before they were confused themselves. There must be an answer as I can't see my account?
Or is this some sort of conspiracy for people to never see their account details? Come on Virgin Team - why can't a bunch of us acces our accounts?
You need to give us all compensation for this lack of service and incompetence.
I have the same problem for months, going around in circles and the customer service staff doesn’t help either. Spent all my 500 free minutes on call with them and they promised to escalate, solve and return my call with an update in 2 weeks time about a month ago.
Still I’m not able to login. Is there any technical person who can resolve this with the IT team???
Am I correct in assuming that your problem isn't solved like it says? It just links back to my thread about the same thing.
I have spent so many hours trying everything I can think of. I have to let it go soon, I don't like being defeated by minor technical difficulties, but I fear it is simply broken for me (us?)
Managed to go through to Virgin Media Fault section. This took quite a while as of course a lot of their call centres overseas are closed but eventually was put through to one that is open in the UK.
Lovely and helpful man managed to reset my password. Couldn't say what the fault was, but said it was logged that I'd called about it before but hadn't been solved. This person however was able to reset it all. He said they can do things at their end that we the customer can't! So the answer is, persevere and hopefully you will be helped. All working ok so far!
I am absolutely fuming...can't log into my virgin media account. Going round and round in circles and I am exhausted putting in user names/ passwords over and over again. Come in Virgin...get your s###t together. Never had this issue with my Sky account! Please contact me to sort this out as I would like to access and see what I am paying for. Really not great customer service!
Thanks for getting in touch with us Karen and welcome to the community.
I can take a look at this for you and get you back into your account but I would need to take some account details via a private message that I will pop over in a few minutes.
i have exactly the same problem. Cannot log in after resetting password and stuck in a neverending signin loop. i cannot get through to anyone on the phone. Want to leave virgin media because of very poor customer service. I need someone from virgin media to respond to me asap.
I too have the same problem. Been trying for many months. Continuous loop on the website and promises of resetting password/account details when I do get through on the phone. Now prices are going up to add insult to injury!
Enter email address and password, it says the password is incorrect.
Change password: it doesn't give me a success message, but it doesn't give an error message either. I'm sent back to the 'input username' part of the reset password section.
Finally, I try to log in with the new password which may or may not have been set successfully??? And, the password is apparently incorrect.
Thanks for reaching out to us in our community and welcome, I am sorry to hear you are also having problems getting into your online account, I have had a look our end and cannot see any issues.
.
So I can help I will send you an invite into a private chat, please click on the purple envelope to accept.
Same thing has just happened to me: I logged in to my account OK, but when I tried to set up a Virgin Go account and entered the same login details, it said they were incorrect. I changed my password, using the Change Password function, received an email to say my password had been changed successfully, but now it won't work.
I cant get into my VM account and I also can't access my emails.
I am also having similar issues. I have tried to reset my password and am constantly stuck in a loop entering security answers and new passwords but getting sent back to being asked for security info. This has happened before and had to get the password reset by live chat support but im not even getting through to anyone on that now.
I am sorry to hear you re experiencing issues with the resetting your password.
I would be happy to assist, as I am going to need to ask some account specific questions I will pop you over a private message now.
This message will be available via the purple envelope on the top right of this page.
for some reason, my father can login to account via his ipad, but if we try using any web browser on our pcs, it says the username or password is wrong, even though they still work when using the ipad. We dont want to risk loosing access on ipad too, so hesidant to reset password.
I’m getting the same problem. Tried changing the password on the forgot password prompt. Then said user name not recognised. Tried to create an account using the same user name and got the message that 5he account name was not available. After 80 minutes on hold, got through to someone who said 5hey would call back within 5 days with a resolution. Absolutely nothing. Not impressed in the slightest - never had these issues with sky. Already regretting my decision.
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Hello
Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.
What is the problem?
How can I access my account?
I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.
Please help.
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Hello
Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.
What is the problem?
How can I access my account?
I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.
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I've tried to reset the password many times, but it won't let me. It keeps saying that the information I provide is incorrect.
Can someone from Virgin Media please tell me how to access my account? It's very frustrating!
I've tried to reset the password many times, but it won't let me. It keeps saying that the information I provide is incorrect.
Can someone from Virgin Media please tell me how to access my account? It's very frustrating!
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Hope this helps, (I've posted this later in the thread but I'm putting it here also for those who dont want to read through 15 pages like me :>)
I had the exact same issue not being able to log in to my account. Got them on the phone using 150 number which was better than the 0345 number.
Problem was the email address and NOT the password (which I changed several times to try and gain access to no avail). When you sign up with Virgin they give you a VirginMedia email address apparently ( which I was unaware of) and that is what the system is looking for NOT your gmail or hotmail or yahoo email whichever you have. So the guy on the phone changed this virginmedia email address to one of my gmail addresses and bingo it works.
So either find that virginmedia email address OR get them on the phone and change the online account log in email address to your choice.
Hope this helps, (I've posted this later in the thread but I'm putting it here also for those who dont want to read through 15 pages like me :>)
I had the exact same issue not being able to log in to my account. Got them on the phone using 150 number which was better than the 0345 number.
Problem was the email address and NOT the password (which I changed several times to try and gain access to no avail). When you sign up with Virgin they give you a VirginMedia email address apparently ( which I was unaware of) and that is what the system is looking for NOT your gmail or hotmail or yahoo email whichever you have. So the guy on the phone changed this virginmedia email address to one of my gmail addresses and bingo it works.
So either find that virginmedia email address OR get them on the phone and change the online account log in email address to your choice.
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Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
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We need a moderator or someone with technical understanding from the Virgin Media Team. Anyone know how to summon one?
We need a moderator or someone with technical understanding from the Virgin Media Team. Anyone know how to summon one?
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It's ridiculous. You can't seem to contact them easily by phone at the moment which is understandable. But I've had this problem for months and when I asked them before they were confused themselves. There must be an answer as I can't see my account?
Or is this some sort of conspiracy for people to never see their account details? Come on Virgin Team - why can't a bunch of us acces our accounts?
You need to give us all compensation for this lack of service and incompetence.
It's ridiculous. You can't seem to contact them easily by phone at the moment which is understandable. But I've had this problem for months and when I asked them before they were confused themselves. There must be an answer as I can't see my account?
Or is this some sort of conspiracy for people to never see their account details? Come on Virgin Team - why can't a bunch of us acces our accounts?
You need to give us all compensation for this lack of service and incompetence.
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I have the same problem for months, going around in circles and the customer service staff doesn’t help either. Spent all my 500 free minutes on call with them and they promised to escalate, solve and return my call with an update in 2 weeks time about a month ago.
Still I’m not able to login. Is there any technical person who can resolve this with the IT team???
I have the same problem for months, going around in circles and the customer service staff doesn’t help either. Spent all my 500 free minutes on call with them and they promised to escalate, solve and return my call with an update in 2 weeks time about a month ago.
Still I’m not able to login. Is there any technical person who can resolve this with the IT team???
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Am I correct in assuming that your problem isn't solved like it says? It just links back to my thread about the same thing.
I have spent so many hours trying everything I can think of. I have to let it go soon, I don't like being defeated by minor technical difficulties, but I fear it is simply broken for me (us?)
Am I correct in assuming that your problem isn't solved like it says? It just links back to my thread about the same thing.
I have spent so many hours trying everything I can think of. I have to let it go soon, I don't like being defeated by minor technical difficulties, but I fear it is simply broken for me (us?)
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not solved at all. would be lovely to access my account. Perhaps Virgin could take money off our bills for the lack of support and access?
not solved at all. would be lovely to access my account. Perhaps Virgin could take money off our bills for the lack of support and access?
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Update: April 6th
Managed to go through to Virgin Media Fault section. This took quite a while as of course a lot of their call centres overseas are closed but eventually was put through to one that is open in the UK.
Lovely and helpful man managed to reset my password. Couldn't say what the fault was, but said it was logged that I'd called about it before but hadn't been solved. This person however was able to reset it all. He said they can do things at their end that we the customer can't! So the answer is, persevere and hopefully you will be helped. All working ok so far!
Managed to go through to Virgin Media Fault section. This took quite a while as of course a lot of their call centres overseas are closed but eventually was put through to one that is open in the UK.
Lovely and helpful man managed to reset my password. Couldn't say what the fault was, but said it was logged that I'd called about it before but hadn't been solved. This person however was able to reset it all. He said they can do things at their end that we the customer can't! So the answer is, persevere and hopefully you will be helped. All working ok so far!
Hope this helps others.
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I am absolutely fuming...can't log into my virgin media account. Going round and round in circles and I am exhausted putting in user names/ passwords over and over again. Come in Virgin...get your s###t together. Never had this issue with my Sky account! Please contact me to sort this out as I would like to access and see what I am paying for. Really not great customer service!
I am absolutely fuming...can't log into my virgin media account. Going round and round in circles and I am exhausted putting in user names/ passwords over and over again. Come in Virgin...get your s###t together. Never had this issue with my Sky account! Please contact me to sort this out as I would like to access and see what I am paying for. Really not great customer service!
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Thanks for getting in touch with us Karen and welcome to the community.
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I can take a look at this for you and get you back into your account but I would need to take some account details via a private message that I will pop over in a few minutes.
Thanks for getting in touch with us Karen and welcome to the community.
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I can take a look at this for you and get you back into your account but I would need to take some account details via a private message that I will pop over in a few minutes.
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Regards
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Steven_L
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Hi @John, can you PM me also? I cannot login into my account as well.
Hi @John, can you PM me also? I cannot login into my account as well.
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Hi,
I am also having difficulty getting into my online account to change my bank details. I know that if I don't pay you will be quick to respond.
Waited 1 hour and 15 mins today to get through today before giving up.
can someone please respond so I can make you aware of my new DD details please?
I am also having difficulty getting into my online account to change my bank details. I know that if I don't pay you will be quick to respond.
Waited 1 hour and 15 mins today to get through today before giving up.
can someone please respond so I can make you aware of my new DD details please?
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Hi cobbybhoy,
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us in our community and welcome, I am sorry to hear you aren't able to log into your online account.
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So I can help I will send you an invite into a private chat, please click on the purple envelope to accept.
us in our community and welcome, I am sorry to hear you aren't able to log into your online account.
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So I can help I will send you an invite into a private chat, please click on the purple envelope to accept.
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Regards
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Paul.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4481245_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:799245":{"__typename":"User","id":"user:799245","uid":799245,"login":"jofranco","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-26T20:41:40.121Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:799245"},"ModerationData:moderation_data:4588210":{"__typename":"ModerationData","id":"moderation_data:4588210","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:398332":{"__typename":"User","id":"user:398332","uid":398332,"login":"comfy66","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-01-27T11:36:51.357Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:398332"},"ForumReplyMessage:message:4588210":{"__typename":"ForumReplyMessage","uid":4588210,"id":"message:4588210","revisionNum":1,"author":{"__ref":"User:user:799245"},"readOnly":true,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4479465"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4588210"},"body":"
i have exactly the same problem. Cannot log in after resetting password and stuck in a neverending signin loop. i cannot get through to anyone on the phone. Want to leave virgin media because of very poor customer service. I need someone from virgin media to respond to me asap.
i have exactly the same problem. Cannot log in after resetting password and stuck in a neverending signin loop. i cannot get through to anyone on the phone. Want to leave virgin media because of very poor customer service. I need someone from virgin media to respond to me asap.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4588210_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:4588350":{"__typename":"ModerationData","id":"moderation_data:4588350","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4588350":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:398332"},"id":"message:4588350","revisionNum":1,"uid":4588350,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4588210"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4588350"},"body":"I too have the same problem. Been trying for many months. Continuous loop on the website and promises of resetting password/account details when I do get through on the phone. Now prices are going up to add insult to injury!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":3,"postTime":"2021-01-26T22:39:38.092Z","lastPublishTime":"2021-01-26T22:39:38.092Z","metrics":{"__typename":"MessageMetrics","views":2093},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:4190325/message:4588350","readOnly":true,"editFrozen":false,"body@stringLength":"224","rawBody":"I too have the same problem. Been trying for many months. Continuous loop on the website and promises of resetting password/account details when I do get through on the phone. Now prices are going up to add insult to injury!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4588350_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:783633":{"__typename":"User","id":"user:783633","uid":783633,"login":"jupiterian","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-12T09:36:29.668Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:783633"},"ModerationData:moderation_data:4480928":{"__typename":"ModerationData","id":"moderation_data:4480928","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4480928":{"__typename":"ForumReplyMessage","uid":4480928,"id":"message:4480928","revisionNum":1,"author":{"__ref":"User:user:783633"},"readOnly":true,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:4190325"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4480928"},"body":"
I'm having the exact same issue.
Enter email address and password, it says the password is incorrect.
Change password: it doesn't give me a success message, but it doesn't give an error message either. I'm sent back to the 'input username' part of the reset password section.
Finally, I try to log in with the new password which may or may not have been set successfully??? And, the password is apparently incorrect.
Enter email address and password, it says the password is incorrect.
Change password: it doesn't give me a success message, but it doesn't give an error message either. I'm sent back to the 'input username' part of the reset password section.
Finally, I try to log in with the new password which may or may not have been set successfully??? And, the password is apparently incorrect.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4480928_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:4481250":{"__typename":"ModerationData","id":"moderation_data:4481250","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:550711":{"__typename":"User","id":"user:550711","uid":550711,"login":"Alibi62","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-29T11:59:42.682+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:167"},"entityType":"USER","eventPath":"community:virgin/user:550711"},"ForumReplyMessage:message:4481250":{"__typename":"ForumReplyMessage","uid":4481250,"id":"message:4481250","revisionNum":1,"author":{"__ref":"User:user:690590"},"readOnly":true,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4480928"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4481250"},"body":"
Hi jupiterian,
\n\n
\n\n
Thanks for reaching out to us in our community and welcome, I am sorry to hear you are also having problems getting into your online account, I have had a look our end and cannot see any issues.
\n\n
\n\n
.
\n\n
So I can help I will send you an invite into a private chat, please click on the purple envelope to accept.
Thanks for reaching out to us in our community and welcome, I am sorry to hear you are also having problems getting into your online account, I have had a look our end and cannot see any issues.
\n\n
\n\n
.
\n\n
So I can help I will send you an invite into a private chat, please click on the purple envelope to accept.
\n\n
\n\n
Regards
\n\n
\n\n
Paul.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4481250_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:4484359":{"__typename":"ModerationData","id":"moderation_data:4484359","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4484359":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:550711"},"id":"message:4484359","revisionNum":1,"uid":4484359,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4481250"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4484359"},"body":"
Same thing has just happened to me: I logged in to my account OK, but when I tried to set up a Virgin Go account and entered the same login details, it said they were incorrect. I changed my password, using the Change Password function, received an email to say my password had been changed successfully, but now it won't work.
I cant get into my VM account and I also can't access my emails.
Same thing has just happened to me: I logged in to my account OK, but when I tried to set up a Virgin Go account and entered the same login details, it said they were incorrect. I changed my password, using the Change Password function, received an email to say my password had been changed successfully, but now it won't work.
I cant get into my VM account and I also can't access my emails.
Virgin: Please help ASAP!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4484359_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:633696":{"__typename":"User","id":"user:633696","uid":633696,"login":"Kimweaver12","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-01-29T18:10:01.757Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:167"},"entityType":"USER","eventPath":"community:virgin/user:633696"},"ModerationData:moderation_data:4494709":{"__typename":"ModerationData","id":"moderation_data:4494709","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:699960":{"__typename":"User","id":"user:699960","uid":699960,"login":"Emily_G","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-24T09:45:22.813+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS02OTk5NjAtMTgxODQ0aTdGMEE1MThDNjRCQ0Q4RjI"},"rank":{"__ref":"Rank:rank:183"},"entityType":"USER","eventPath":"community:virgin/user:699960"},"ForumReplyMessage:message:4494709":{"__typename":"ForumReplyMessage","uid":4494709,"id":"message:4494709","revisionNum":1,"author":{"__ref":"User:user:633696"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:4190325"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4494709"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4494709_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:4494892":{"__typename":"ModerationData","id":"moderation_data:4494892","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4494892":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:699960"},"id":"message:4494892","revisionNum":1,"uid":4494892,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4494709"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4494892"},"body":"
Thanks for the post Kimweaver12.
\n\n
\n\n
Can we please confirm that you've tried to reset the password?
Can we please confirm that you've tried to reset the password?
\n\n
\n\n
Thanks, Emily.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4494892_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:786443":{"__typename":"User","id":"user:786443","uid":786443,"login":"Jamess74656","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-25T12:52:23.960Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:786443"},"ModerationData:moderation_data:4502906":{"__typename":"ModerationData","id":"moderation_data:4502906","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:681241":{"__typename":"User","id":"user:681241","uid":681241,"login":"Natalie_L","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-17T11:15:47.401Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS02ODEyNDEtMTc1MDQzaTlENTY0MTVDQzU4NjA2QzY"},"rank":{"__ref":"Rank:rank:183"},"entityType":"USER","eventPath":"community:virgin/user:681241"},"ForumReplyMessage:message:4502906":{"__typename":"ForumReplyMessage","uid":4502906,"id":"message:4502906","revisionNum":1,"author":{"__ref":"User:user:786443"},"readOnly":true,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:4190325"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4502906"},"body":"
Hi.
I am also having similar issues. I have tried to reset my password and am constantly stuck in a loop entering security answers and new passwords but getting sent back to being asked for security info. This has happened before and had to get the password reset by live chat support but im not even getting through to anyone on that now.
I am also having similar issues. I have tried to reset my password and am constantly stuck in a loop entering security answers and new passwords but getting sent back to being asked for security info. This has happened before and had to get the password reset by live chat support but im not even getting through to anyone on that now.
Please can someone contact me to sort this.
Thanks
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4502906_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:4506905":{"__typename":"ModerationData","id":"moderation_data:4506905","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4506905":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:681241"},"id":"message:4506905","revisionNum":1,"uid":4506905,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4502906"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4506905"},"body":"
Hi Jamess74656,
\n\n
\n\n
Thank you for getting in touch.
\n\n
\n\n
I am sorry to hear you re experiencing issues with the resetting your password.
\n\n
\n\n
I would be happy to assist, as I am going to need to ask some account specific questions I will pop you over a private message now. \nThis message will be available via the purple envelope on the top right of this page.
I am sorry to hear you re experiencing issues with the resetting your password.
\n\n
\n\n
I would be happy to assist, as I am going to need to ask some account specific questions I will pop you over a private message now. \nThis message will be available via the purple envelope on the top right of this page.
\n\n
\n\n
Speak soon,
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4506905_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:4506909":{"__typename":"ModerationData","id":"moderation_data:4506909","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:786835":{"__typename":"User","id":"user:786835","uid":786835,"login":"AneeshV","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-27T07:18:19.648Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:786835"},"ForumReplyMessage:message:4506909":{"__typename":"ForumReplyMessage","uid":4506909,"id":"message:4506909","revisionNum":1,"author":{"__ref":"User:user:681241"},"readOnly":true,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4502906"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4506909"},"body":"
Hi AneeshV,
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\n\n
Thanks for getting in touch.
\n\n
\n\n
I am sorry about the issues you are having when trying to log on to TvGo.
\n\n
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Can you please expand on what happens when you try to login and I will do all I can to assist further.
I am sorry about the issues you are having when trying to log on to TvGo.
\n\n
\n\n
Can you please expand on what happens when you try to login and I will do all I can to assist further.
\n\n
\n\n
Thank you
\n\n
\n\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4506909_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:4506918":{"__typename":"ModerationData","id":"moderation_data:4506918","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4506918":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:786835"},"id":"message:4506918","revisionNum":1,"uid":4506918,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:4506909"},"conversation":{"__ref":"Conversation:conversation:4190325"},"subject":"Re: can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4506918"},"body":"
Hi Natalie,
I try to register and it doesn't allow me to, even though I've entered all the correct details.
I try to register and it doesn't allow me to, even though I've entered all the correct details.
Thanks,
Aneesh
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Hi Ashar,
\n\n
\n\n
Thanks for your message.
\n\n
\n\n
When you try to login via a browser, does it use a saved password/username?
\n\n
\n\n
Also can you please confirm when the password was last reset?
When you try to login via a browser, does it use a saved password/username?
\n\n
\n\n
Also can you please confirm when the password was last reset?
\n\n
\n\n
Thank you
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Hi,
I am trying to sign into my Virgin Go app but it doesn't allow me to. Can someone please help me out!
I am trying to sign into my Virgin Go app but it doesn't allow me to. Can someone please help me out!
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for some reason, my father can login to account via his ipad, but if we try using any web browser on our pcs, it says the username or password is wrong, even though they still work when using the ipad. We dont want to risk loosing access on ipad too, so hesidant to reset password.
for some reason, my father can login to account via his ipad, but if we try using any web browser on our pcs, it says the username or password is wrong, even though they still work when using the ipad. We dont want to risk loosing access on ipad too, so hesidant to reset password.
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I’m getting the same problem. Tried changing the password on the forgot password prompt. Then said user name not recognised. Tried to create an account using the same user name and got the message that 5he account name was not available. After 80 minutes on hold, got through to someone who said 5hey would call back within 5 days with a resolution. Absolutely nothing. Not impressed in the slightest - never had these issues with sky. Already regretting my decision.
I’m getting the same problem. Tried changing the password on the forgot password prompt. Then said user name not recognised. Tried to create an account using the same user name and got the message that 5he account name was not available. After 80 minutes on hold, got through to someone who said 5hey would call back within 5 days with a resolution. Absolutely nothing. Not impressed in the slightest - never had these issues with sky. Already regretting my decision.
PLEASE, PLEASE HELP.
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