Hello Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing m...
Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
Hey, brightonjohn. We're sorry to hear of this issue with accessing your VM account, do you get an error message or the page gets stuck for example after you log on to this account?
Also, do you access the account via a browser our VM App on your handset or tablet and does the same problem exist on different browsers and/or devices?
Thank you for your posts and replies too, sorry to see you're also having issues with your online account and email.
Can you please check here where you'll find the process on how to manage your email accounts and find the updated email settings?
If the new password you've created is not recognised over the webmail (browser), could you tell us what happens when you select the 'forgot my password' option and if this helps gaining access to your MyVM account?
If this doesn't work, please confirm what error you face or what's the issue and we'll be eager to advise more and assist you.
Lastly, as you already have an online account you won't be able to create a new one - please tell us how you get on and we'll take it from there.
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account","id":"message:4190325","revisionNum":1,"repliesCount":263,"author":{"__ref":"User:user:731326"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:4190325"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4190325"},"body@stripHtml({\"truncateLength\":200})":" Hello Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing m...","body@stringLength":"480","rawBody":"
Hello
Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.
What is the problem?
How can I access my account?
I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.
Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.
What is the problem?
How can I access my account?
I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.
Please help.
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Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
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We need a moderator or someone with technical understanding from the Virgin Media Team. Anyone know how to summon one?
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I can log in ok and then it doesn't actually go any further. So no further forward today.
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I can log in ok and then it doesn't actually go any further. So no further forward today.
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Hey, brightonjohn. We're sorry to hear of this issue with accessing your VM account, do you get an error message or the page gets stuck for example after you log on to this account?
Also, do you access the account via a browser our VM App on your handset or tablet and does the same problem exist on different browsers and/or devices?
Let us know and we're eager to assist further.
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Hey, brightonjohn. We're sorry to hear of this issue with accessing your VM account, do you get an error message or the page gets stuck for example after you log on to this account?
Also, do you access the account via a browser our VM App on your handset or tablet and does the same problem exist on different browsers and/or devices?
Let us know and we're eager to assist further.
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Hey, Spursman.
Thank you for your posts and replies too, sorry to see you're also having issues with your online account and email.
Can you please check here where you'll find the process on how to manage your email accounts and find the updated email settings?
If the new password you've created is not recognised over the webmail (browser), could you tell us what happens when you select the 'forgot my password' option and if this helps gaining access to your MyVM account?
If this doesn't work, please confirm what error you face or what's the issue and we'll be eager to advise more and assist you.
Lastly, as you already have an online account you won't be able to create a new one - please tell us how you get on and we'll take it from there.
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I cant even sign into my virgin media, nor my email. It doesn't recognise my email address when i try to reset password
My phone email is working fine so its clearly active
Whatever you have changed your end has broken it
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Sorry to hear your email is not recognised, have you ever changed the username (email address) for this online account you have with us?