Forum Discussion

BridgeRoad's avatar
BridgeRoad
Tuning in
5 years ago

can't log in to virgin media account

Hello Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing m...
  • GAbz01's avatar
    GAbz01
    5 years ago

    Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not. 

    Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!

    You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?

  • GAbz01's avatar
    GAbz01
    5 years ago

    We need a moderator or someone with technical understanding from the Virgin Media Team. Anyone know how to summon one?

brightonjohn's avatar
brightonjohn
Fibre optic
2 years ago

I can log in ok and then it doesn't actually go any further. So no further forward today.

Adri_G's avatar
Adri_G
Forum Team (Retired)
2 years ago

Hey, brightonjohn. 
We're sorry to hear of this issue with accessing your VM account, do you get an error message or the page gets stuck for example after you log on to this account?

Also, do you access the account via a browser our VM App on your handset or tablet and does the same problem exist on different browsers and/or devices?

Let us know and we're eager to assist further.

  • Spursman's avatar
    Spursman
    Tuning in
    2 years ago

    What about me admin?

    • Adri_G's avatar
      Adri_G
      Forum Team (Retired)
      2 years ago

      Hey, Spursman.

      Thank you for your posts and replies too, sorry to see you're also having issues with your online account and email.

      Can you please check here where you'll find the process on how to manage your email accounts and find the updated email settings?

      If the new password you've created is not recognised over the webmail (browser), could you tell us what happens when you select the 'forgot my password' option and if this helps gaining access to your MyVM account?

      If this doesn't work, please confirm what error you face or what's the issue and we'll be eager to advise more and assist you.

      Lastly, as you already have an online account you won't be able to create a new one - please tell us how you get on and we'll take it from there.

      • Spursman's avatar
        Spursman
        Tuning in
        2 years ago

        I cant even sign into my virgin media, nor my email. It doesn't recognise my email address when i try to reset password

        My phone email is working fine so its clearly active

        Whatever you have changed your end has broken it