Wrong contract on my account

[AnthonyMit]

I was sent a custom 12 month long contract via official Virgin Media WhatsApp chat for £34.99 with a £35 setup fee.

They sent me this contract via email which I accepted via the phone with [MOD EDIT: Removed] (Mark Duckworth, who confirmed and approved the contract via the telephone.

Great, until now see my contract has changed and I am paying a different price on an 18 month contract.

I have been back and fourth on the phone, sent to 8 different member - all of which useless and can't help and hang up on me for no reason. Your WhatsApp chat take 1 hour to respond and if I fail to reply to them within 5 minutes, they disconnect and restart me from the main menu.

I have the emails and recorded telephone conversation and WhatsApp chat as proof of the 12 month contract, but for some reason you are billing me on a non-agreed 18 month contract which is frankly illegal.

Please change the contract ASAP. I can provide all documentation and proof for you.

[Daniel_Et]

Hi @AnthonyMit 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Cardiffman282]

You might want to edit out poor Mr D's details from the public forum Daniel.