Wrong bill amount and unclear resolution

[jay79]

Hi,

I have been billed the wrong amount (too much) according to my contract. I contacted support via WhatsApp and the complaint is showing as "resolved" but it is unclear as to what the resolution is.

Here is what the recap email says:

Your complaint was:
Cable -> My Contract/Package -> My contract price/length is incorrect

And here’s what we agreed:
Package -> Extra info on package and product

Is anybody able to shed some light on what that means?

Thanks

[NUFC1892]

Good luck mate, have the exact same problem and now nearly a month later and numerous calls and complaints still not resolved and now have £7.50 late charge added on top and now had my Internet connection stopped! Awful company and awful customer service, you either speak to a robot or someone who can barely speak English! Hope you have better luck than me. 

[Steven_L]

Hello jay79,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your billing at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L