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Will I ever be free of Virgin Media

concise
On our wavelength

Will I ever be free of Virgin Media? Despite being assured by Sabrina_B that I owe nothing as my termination was final on the 20th February 2024 Today I recieved a bill saying I must pay last months bill, which was in fact paid 12th Jan.

It also says I have a credit of £62.89 but I have been charged £32.83 for broadband services added.

For Gods sake, I did not add anything!! but I will happily accept the £62.89 

What the hell is wrong with these people, It's been nothing but hassle since Virgin took over from NTL I have had enough and terminated. leave me alone!!!!!😡

4 REPLIES 4

Hosay299
Superfast

please raise a formal complant to get higher level of support 

concise
On our wavelength

Replies from VM forum staff only please!! 

Gareth_L
Forum Team
Forum Team

.9Hello concise.

Sorry for any confusion caused with your final bill.

Can you keep an eye out for a private message. I will explain what will happen with the credit of £62.89.

With this being a public page it is best to explain privately.

Gareth_L

 


@concise wrote:

Replies from VM forum staff only please!! 


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