Virgin Media sent me a renewal offer for my broadband and TV package in writing.
I would like to accept it and have spent 9 hours (yes, NINE) on one contact, via messenger trying to get the deal done. They just pass you from pillar to post. Eventually I got them to raise a complaint for me. I received a message from the, so called, "resolutions team", that I should ring the customer retention team on the number below... but there was no number. There was a Contact Us button which led to a message saying "No healthy upstream" so I can't contact anyone unless I go through the hours on their ridiculous customer service number AGAIN which I refuse to do. I have replied to the "resolutions team's" email to tell them that I need a number to ring, 11 days ago, 9 days ago and 8 days ago. Still no response. Just shocking customer service.
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