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Why are Virgin Media useless!!

Joining in

I honestly give up, the company are completely unfocused on customers. 

So today is 4th time I have taken a day off work to be in when Virgin come to pick some equipment! and what a shock that no one turns up. Should I waste another 4 hours of my time trying to actually speak to someone? this is becoming a joke now and I am pretty sure that the email and text they sent me constitutes a contract agreement that they will pick up on said day.might speak to CAB about going compensation


Forum Team
Forum Team

Hi cyclesmith, 

Thank you for your post. I'm very sorry to hear that still wasn't picked up. 

If you prefer you can arrange for a returns pack to be sent to you via this link: