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When should I cancel my service ?

TheonShun
Joining in

Hello,

Today is the last day of my 28 months broadband contract. I'm not going to stay so I want to cancel the service. The thing I don't understand is that should I cancel today or tomorrow ? As I'm afraid if I do it today, will I be considered early cancellation ?

SHUN

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Look in your online account for the status of your contract.

28 months seems a strange time - do you mean 18 months perhaps? 

In any case... notice period is always 30 days.  So you have to pay for additional 30 days of service from the date you have cancelled.  So, some customers will cancel their service ~30 days before contract end date.  Others will just let it run its course as it provides a 30 day window in which you can arrange for the new provider to come online - this gives you some "insurance" against being left with no service if the new provider doesnt deliver on time


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Carley_S
Forum Team
Forum Team

Hi @TheonShun 

Welcome back to the community forums 

It's a shame to hear that you're considering leaving us. If you would like to discuss cancelling your contract, please use one of the following contact methods.


Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7305 327 112
Write: Please use the address in our Terms & Conditions: https://virg.in/legals

We require a 30 day disconnection notice if you wish to cancel your services with us, so the agent would process your disconnection in 30 days time.

Here to help 🙂
Virgin Media Forums Agent
Carley