Welcome email

[oliwier1]

Hi, I'm having this problem, still waiting for welcome e mail, need account number and area ref, thanks

[Ilyas_Y]

Hey there @oliwier1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm so sorry to hear you've not received your welcome email ✉ pack yet. 😥
Are you able to check your junk / spam inbox folder to see if the email has ended up there?

Sometimes it may slip the main inbox folder and end up there you see. Let us know if it's there or not and we can go on from there.
If it's not in there, we can take this privately and get this sorted out.

We await to hear your reply. ⏲🙂

Kind regards,
Ilyas.