Solved
WAITING FOR REFUND
My VM broadband contract finished in early July and my monthly bill was due to increase substantially. So I took out a new VM contract at a significant reduction which included a landline and O2 Sim ...
Hi, gerrywhite1.
Thank you for taking the time to post on our help forums for the first time, a warm welcome!
We're glad to see you've joined the VM community.
Sorry to hear of the ongoing issues with your bills and that you've not received a refund as promised, we'd love to see how we can best assist with this.
To have a closer look I will need to send you a PM here soon.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.
