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SuMic's avatar
SuMic
Tuning in
7 months ago
Solved

Vulnerable neighbour - please help sort her problems

We have a 95-year-old lady in our community who lives alone in her own home. I, my wife and others help her to remain living independently. She is registered “severely sight impaired (blind)” and has...
  • David_Bn's avatar
    David_Bn
    7 months ago

    Thanks for reaching out to us SuMic, and welcome back to our Community Forums!

    I'm terribly sorry to hear of the issues the account holder has been facing with the new contract issued.

    We take matters of mis-selling very seriously and would be keen to look into this matter to see if we can get this resolved for the account holder.

    However, we would need to set an expectation that there are limitations to what a third party can do on an account on behalf of an account holder, but can be overridden if a power of attorney has been registered on the account and can get in direct contact with us.

    I'll drop you a message via the envelope in the top right hand corner, to see what help we can offer to the account holder.

    Thanks,

    David_Bn

David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
7 months ago

Thanks for reaching out to us SuMic, and welcome back to our Community Forums!

I'm terribly sorry to hear of the issues the account holder has been facing with the new contract issued.

We take matters of mis-selling very seriously and would be keen to look into this matter to see if we can get this resolved for the account holder.

However, we would need to set an expectation that there are limitations to what a third party can do on an account on behalf of an account holder, but can be overridden if a power of attorney has been registered on the account and can get in direct contact with us.

I'll drop you a message via the envelope in the top right hand corner, to see what help we can offer to the account holder.

Thanks,

David_Bn