Virgin.net email problem sorted.

[smf4122]

I wd like for once to say something positive! I must say thank you thank you thank you to Sophia who I spoke to yesterday. I can't begin to relate everything that has been changed and mucked up on our account over the last month or so since VM sent out those stupid emails to EVERY virgin.net account regardless of whether it was active or not but finally I spoke to this wonderfully patient lady who actually took on board what I was saying, didn't talk over me or cut me off, didn't even once say that's how we do things or other such platitudes. In the end I said look go back on the account and see how it was set up before you sent that email and before you decided we suddenly needed a NON virgin address to access our virgin account and before you suddenly decided that I no longer existed and you can ONLY talk to my husband. She did this and said right give me a few minutes I'll see what I can do. Next thing you know she's put it all back to how it was before! In this process I discovered btw that when I signed in with my email there were suddenly no devices registered. Since Sophia has now fixed the email sign in mess, it no longer says I have two other "accounts" and all the devices are back and working. The lesson here is bloody minded perseverance is necessary! 

[Carley_S]

Hi @smf4122 

Welcome back to the community forums. 

Glad to hear that Sophia was able to get your email issue all resolved for you. Thank you for also taking the time to let us know this feedback. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.