Virgin media overcharging. Random bill amount every month.

[alela]

Hello,

Every month my bill is different. It’s become a bit of a lottery. What do I need to do in order to be charged EXACTLY what I signed up for?

Thank you!

[Nathan_B]

Hi there @alela 👋 Welcome back to our forum and thank for your post 😊

Sorry to see you've been having issues with your bill each month, I can certainly understand this is frustrating 😔

I'll be happy to take a look at this for you so I'll send you a PM to confirm your details so this can be done.

Regards

Nathan