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brettbrtsk's avatar
brettbrtsk
On our wavelength
2 years ago
Solved

Virgin media keep upgrading my mother’s package?

My mother is just about to turn 90 this month, for some reason her package keeps getting upgraded to watch movies and Asian tv, both are not things she requires. ive been back and forward with your ...
  • Cardiffman282's avatar
    Cardiffman282
    2 years ago

    This sounds disgraceful Brett but sadly unsurprising as far as Virgin Media’s offshore customer services are concerned. 

    I would put in a subject access request for all inbound and outbound contact with your mother going back as far as is available in the first instance to determine exactly what has happened here (but I think we can all hazard a guess).https://www.virginmedia.com/help/dsar-faq

    I would then follow the formal complaints procedure with a view to escalating to the Ombudsman https://www.virginmedia.com/help/complaints

    Do please update your thread with any developments. 

Cardiffman282's avatar
Cardiffman282
Wise owl
2 years ago

This sounds disgraceful Brett but sadly unsurprising as far as Virgin Media’s offshore customer services are concerned. 

I would put in a subject access request for all inbound and outbound contact with your mother going back as far as is available in the first instance to determine exactly what has happened here (but I think we can all hazard a guess).https://www.virginmedia.com/help/dsar-faq

I would then follow the formal complaints procedure with a view to escalating to the Ombudsman https://www.virginmedia.com/help/complaints

Do please update your thread with any developments.