I have spent hours & hours on the phone, on whatsapp chat and filing formal complaints trying to cancel my contract without success and this is seriously now making me ill with stress and frustration!
I cancelled my contract on 16th March after a lot of effort - refusing multiple attempts to persuade me to take other packages, being placed on hold for 10 minutes at a time etc, being passed from pillar to post - I made it absolutely crystal clear that I just don't need the damn service anymore!! I then subsequently received a further advance notice of billing so I cancelled the direct debit as I had paid up to 8th April and they wanted payment up to 8th May (the service was due to end on 15th April).
I then spent literally hours on WhatsApp chat trying to get them to confirm that the contract was cancelled and demanding to know why they were trying to take payment up to 8th May. I informed them that I had cancelled the DD and asked them to bill me for the period 8th - 15th April and I would pay by card or bank transfer.
The replies I was receiving increasingly made no sense whatsoever, the English was extremely grammatically poor and I didn't understand it and eventually had no option but to terminate the conversation. Obviously, I have kept this as evidence should it be needed!
Following that, I then received a number of unpaid bill notifications by email and text, wanting to take money up to 8th June! The service should've terminated on 15th April.
I then filed a formal complaint containing all the details - it was closed within 24 hours with a response of "resolution - change of package"! I filed a second formal complaint which was responded to in exactly the same way - it was clear that the body of the complaint hadnt even been read!!
As I am not even in the UK at the moment, my husband then rang them and spoke to a very nice lady called Lisa who apologised profusely and said she would sort it all out and could see the details of all my communications with them and that the service should indeed have terminated on 15th April. She said to ignore the overdue payment notifications, that I would receive no further demands and that I would receive a revised bill for the period 8th - 15th April.
This morning, despite all her assurances, I have received a further text telling me to contact them urgently regarding my unpaid bill and demanding £200.25 to cover the period up to June 8th.
I am actually at my wits end with this - my anxiety is at an all time high and I have wasted hours of my time trying to deal with this - I can see from this forum that it appears to be a very common theme. How the hell are Virgin Media being allowed to continue operating in this despicable manner?
My husband is of the opinion that we should now just ignore every communication and let them send the bailiff, take us to court or whatever but I don't want to risk a CCJ / dessimated credit score.
I've spent enough time trying to sort this out and I'm not prepared to make any more complaints to them because they're ignored anyway.
Has anyone who has had this problem managed to resolve it and how??
