Virgin biling

[Singh_aj1]

I signed up for a new Virgin contract back in 2022 - then moved home during the process, the same contract came with me and somehow expired in Jan - no notice of my 30 days, no calls to retain and certainly no reminder. I called many times to be told my contract will remain the same until Oct - 18 months from home move btw. I get a bill that my price is increasing to 200%. I put a complaint through but it keeps getting closed down with silly resolutions. Either leave or we keep charging you a silly price for the next few months. It is not an error on my part, I am not sure why I have to suffer. They are also not willing to give me a deadlock so I can take this further. Any advice?

[Kain_W]

Hi Singh_aj1,

Thanks for your post and welcome to the community.

Many apologies for any issues faced with the contract, with any house move the discounts would expire on their preset date.

So we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,