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jamesf55
On our wavelength

Is there a problem just now, when I try to upgrade or change package, all I get is the "Oops" message. I want to cancel an add on. Tried via the app but same problem.

3 REPLIES 3

Joseph_B
Forum Team
Forum Team

Hey @jamesf55,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, here on the Forums we are not able to make a package change, with this you can find all ways to make it via our website here, can you confirm what add on you are trying to remove?

Joe

jamesf55
On our wavelength

It was Kids TV

Thanks for coming back to us @jamesf55.

If you're able to call our team on 0345 454 1111 or 150 from your Virgin Media landline service, they will be best placed to ensure that this service is cancelled for you

Thanks,

David_Bn