Hi there,
I am in the process of cancelling my account, due to moving properties. Essentially I was lied to by a sales rep with virgin who sold me on a 24 month contract stating it would be easy to cancel despite my initial request for month to month. On the phone the sales rep advised that even if the area was serviceable, if I couldn't proceed with the contract I'd be able to cancel no problem. Clearly this was incorrect and this guy way trying to up his sales.
The cancellation process has been a nightmare. I have just been sent a cancellation bill despite speaking to at least 4 people to resolve this, which included 2 promises of call backs which didn't happen. I am tired of having to explain my situation when I'm in this situation due to blatant lying. I cannot afford to pay this cancellation at the stress is having significant impacts on my well being. I have just raised a complaint but have no confidence in this process. I am now worried I am going to be stung with more charges.
Please help.
