Forum Discussion

robputt's avatar
robputt
On our wavelength
2 years ago
Solved

Virgin Media Policies Make No Sense!

Today I am left confused and quite frankly astounded by Virgin Media's total madness... For some context I want to provide some history regarding my Virgin Media account; - We used to have Virgin M...
  • Cardiffman282's avatar
    Cardiffman282
    2 years ago

    I'd ask Mrs Robputt to sign up as a new customer. You will get new kit etc so legacy VM email addresses, TV recordings etc will all go. If you wanted to wait my understanding is that the required VM purdah is actually three months rather than six. There are some exceedingly long threads on this. 

robputt's avatar
robputt
On our wavelength
2 years ago

Evening,

To provide a quick update, today Virgin Media retentions called to see if they could rescue me. Turns out we settled on me paying almost the same as the new customer price listed on the website for a further 18 months. (£45 (base package price) + £18 for TNT sports + £10 for extra TV box) - £73 including 1gig broadband. The chap then took off a random £5 discount making it £68 a month. They also agreed a free engineer appointment to terminate the coax up to my teenagers room so she can make use of the 2nd TV box. Shame VM couldn't offer this up on the first interaction, but I guess it is what it is, all is well that ends well.

My top tip, if they hike your price just cancel, give it a day or two and seemingly you'll get a very reasonable counter offer.

Peace out.

Akua_A's avatar
Akua_A
Forum Team
2 years ago

Thank you for the update robputt 

Glad to hear you were able to reach this resolution with our team. We will take your feedback onboard and pass it on to the relevant team. Please do not hesitate to contact us if you need any further help.

Thanks,