VM price increase email 2024 despite new 18 month contract

[CH1]

Hi,

I was out of contract and I took out a new VM contract at a discount for 18 months (with a slightly reduced discount for the remaining six months).

I was told that there would be *no* price increase this year which was important as I wanted to reduce my outgoing for this year and only be paying a fixed amount. However, I have just received an email from VM notifying me of the upcoming price increases!

Is this just a standard email issued to everyone or is the cost of my package going to be increased when I was assured that it would not?

Many thanks,

Chris

[Ashleigh_C]

Hi there @CH1 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your account and the upcoming price change. I would be more than happy to check this with you via a private message so we can take a look at what exactly is happening. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.