Forum Discussion

Lionhart127's avatar
Lionhart127
Tuning in
8 months ago

Re: VM can NOT be trusted!

My present VM and O2 services will be dis-connected when my contract ends, last day Friday15 November. I can NOT get to speak to anyone from VM to discuss my account problem. As my O2 mobile is linked, this will be switched off too. So from Saturday I will have no means of communication. Broadband, land-line and mobile will be gone. If I continue to use any of these, then effectively I will agree to the new contract, which I absolutely do not. I first contacted VM on their complaints message last week asking them urgently to phone me, but it seems they have no intention of doing so, and hoping I will go into the next contract by using the services. I wanted to discuss a cheaper deal, because my new contract has gone up over 110%!  With the VM and O2 monthly charge, I would be paying just under £100 pm. I only get state pension, no private pension, I can not afford that. It seems that VM have a monopoly of my block of flats 4-27 Nettlestead Close for faster broadband. As 1-3 and 28-32 Nettlestead Close, Beckenham are houses,  and have fibre optic cables installed. I know this is the case because when I made asked 'Community Fibre' they said they where unable to supply fast direct fibre, but they would not say why?  There is a 'Community Fibre' box just yards from the block 4-27. Some in the houses (not flats) of Nettlestead Close do have the 'Community Fibre' another neighbour flats 4-27 also requested 'Community Fibre, they said no to them. So I am sure VM have a monopoly for fast BB on my flat block, and probably many other flats in the UK. So we are forced to use VM's faster broadband, or settle for a much slower copper cable connections? That is unfair competition?  Anyway  PLEASE can you help so I can talk to a person at VM. I will give my account details but only to your personal message. Thanks    

3 Replies

  • Lionhart127's avatar
    Lionhart127
    Tuning in
    8 months ago

    Please help, my VM and O2 will be dis-connected on last day of present contract  Friday 15 November.  If I continue to use VM and O2, then effectively I will accept the new contract. So from Saturday the 16 November I will have no means of communication. Broadband, land line phone and mobile will be gone.  I can not get to speak to anyone at VM, even though I left a message last week , asking urgently to phone me.  The new contract will go up to over 110%, and I can not afford that. So unless I hear from VM,  this Friday 15 November I will cancel my direct debit with VM/O2. I will have to look for another BB service, and settle for much slower copper cable speeds. This is because I believe VM have a monopoly on this block of flats for faster broadband.  I will discuss this in another post, and explain why I believe this. Can you PLEASE contact VM asking them to contact me, to discuss a cheaper deal. I will give you my account details, but not here, I could send you a private message. Thanks