Showing results for 
Search instead for 
Did you mean: 

Urgent: Activation of Renewed Contract and Resolution of Billing Issues

Joining in

Dear Virgin Media Team,

I am writing to express my concern regarding the activation of my renewed contract and recent billing issues. On 29 February 2024, I accepted a email contract renewal offer, and I was expecting the activation to occur on 3 March 2024, as per the contract sheet sent by your web team (Order reference: CH2061788250).

However, my online account does not reflect the new contract terms agreed upon on 29 February, 2024. After contacting your retentions department on 24 May, 2024, I was assured that the issue would be resolved, and I would receive a callback on 28 May, 2024, which did not happen. Instead, my latest bill has incorrectly quadrupled, and I was erroneously sent and charged for a 360 mini box, which I neither requested nor required.

Despite repeated attempts to rectify this with your retentions team, my account still does not display the agreed-upon amount, and the contract remains inactive. I kindly request that a member of your team contact me via private message to resolve these issues promptly, as further phone correspondence is not a viable option for me.

I appreciate your immediate attention to this matter and look forward to a swift resolution.

Thank you for your assistance.


Forum Team
Forum Team

Hi morag21,

Thanks for posting and welcome to our community  😊

Sorry to hear there's been some confusion with your billing/ contract. So I can get a few more details from you, I've popped you over a private message.