Unsubscribe to Add ons

[reboi]

Good Afternoon, I would like to unsubscribe from and Add on (kids pack) but I can't find the option to do this on the App. Any assistance will be highly appreciated. I don't remember activating it but it's been charged for two months now.

[newapollo]

Hi @reboi 

You would need to speak to retentions (thinking of leaving) option 4 when calling 150 from a VM landline or 

 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also speak to the team on WhatsApp on 0730 532 7112 but this method can take 4 to 6 hours as phone calls take priority..

[reboi]

Thank you very much, I will definitely try this.

[Daniel_Et]

Hi @reboi, thank you for your posts.

Please let us know how you get on. If you'd prefer us to send you a private message on here, let us know.

Thank you for your support @newapollo 👍

Regards,
Daniel

[reboi]

Hi Daniel, I would like some assistance to unsubscribe from the kids pack. I can't find the link anywhere on the app.

[Robert_P]

Hi reboi

We will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob

[timcsalmon]

we also, have been trying to unsubscribe from the kids pack (kids now grown up!) can you help ?

[Matthew_ML]

Hey timscalmon, thank you for reaching out and I am sorry to hear this.

Let me send you a DM and we can look at removing this for you.