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Unrequested new contract - 150 retentions dept claim I agreed to this yesterday online

Joining in

I have approx 10 weeks left on my current contract.
Yesterday evening I received two emails from Virgin Media:
One email from the webteam confirming a new order and another email with the new contract details.

I have not requested a new order or change in services either online or via the phone.
The last time I spoke to or had any contact with Virgin Media was back in January regarding a fault with my broadband.

I have called 150 this morning but have had a frustrating call with the CSR telling me I must have agreed to this online.

I'm just trying to understand how this has happened and more importantly if my account has been compromised

Who can I speak with regarding this?

Many thanks


Forum Team
Forum Team

Hey @markn1,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue and not been getting the help you want, for me to look into this with you, I will go about sending you a private message to discuss this further with you.