Unknown Package changes

[Sophie8463]

Hi, 

On my first 2 bills I have had package change charges but haven’t made any changes! 

It’s impossible to get hold of virgin media through phone or email so any advise would be greatly appreciated.

Thanks in advance! 

[Daniel_Et]

Hi @Sophie8463 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry for any confusion caused and the problems you've been having getting through to us 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel