Hi All,
I had received a CIS and CSS from the retention team yesterday to renew my M250 plan for 22 pounds.
To my surprise, this morning when I received the final eContract, the month charge has increased to 25 pounds without my knowledge and consent.
I had rang CS, the operator is sympathetic but unable to do anything to rectify this.
Please can you advise what is the best course of action I could take? Many thanks 🙂
if they can't change it you have the option to cancel it as it's within the last 14 days
Thanks for the advice dude. CS told me that I have to give 30 days notice even thoguh im in the cooling down period. Do you know by any chance if I can cancel the contract immediately or do I have to wait for 30 days? Based on reading the T&C document that comes along with my contract, my understanding is that I can cancel immediately but CS is suggesting otherwise. Thanks.
Hi Sario2005,
Thank you for your post and welcome to the communtiy.
I'm very sorry to hear about the change in the contract price.
I can certainly look into this for you. I will private message you now.
^Martin
