Unfair terms inposed on my contract

[Sario2005]

Hi All,

I had received a CIS and CSS from the retention team yesterday to renew my M250 plan for 22 pounds.

To my surprise, this morning when I received the final eContract, the month charge has increased to 25 pounds without my knowledge and consent.

I had rang CS, the operator is sympathetic but unable to do anything to rectify this.

Please can you advise what is the best course of action I could take? Many thanks 🙂

[bhaskarsamani]

if they can't change it you have the option to cancel it as it's within the last 14 days 

[Sario2005]

Thanks for the advice dude. CS told me that I have to give 30 days notice even thoguh im in the cooling down period. Do you know by any chance if I can cancel the contract immediately or do I have to wait for 30 days? Based on reading the T&C document that comes along with my contract, my understanding is that I can cancel immediately but CS is suggesting otherwise. Thanks.

[Martin_N]

Hi Sario2005,

Thank you for your post and welcome to the communtiy. 

I'm very sorry to hear about the change in the contract price. 

I can certainly look into this for you. I will private message you now. 

^Martin

[Sario2005]

Thanks Martin. Will reply to your PM.