Unauthorised use

[vander18]

I think some else is using my broadband what should I do, I have already changed the password etc reset the router . ATM I only have 3 connected but showing 4.

[vander18]

I think some else is using my broadband what should I do, I have already changed the password etc reset the router . ATM I only have 3 connected but showing 4.

and now I can’t log into the hub because someone says only one at a time.

[Tudor]

Do not worry, nobody else is using your broadband. I presume you are using the VM app to find this out, it’s a bit unreliable and I would not use it. When logging onto the hub and it says someone is using it is a fault with the hub firmware, there are numerous reports on the board. If you do a pin-hole reset of the hub it might be fixed. 

[Tudor]

DUPLICATE POST of:

https://community.virginmedia.com/t5/Gaming-Support/Unauthorised-use/td-p/5480943

[legacy1]

If your worried you can get your own router with 1Gb ports and use hub in modem mode 

[carl_pearce]

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@legacy1 wrote:

If your worried you can get your own router with 1Gb ports and use hub in modem mode 

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Stop talking your usual rubbish.

Changing the router has nothing to do with the OP's issue.

[vander18]

wow thanks no I’m using the hub 192. Etc yes I did pin whole reset yesterday, funny, the Connect app I’ve had to pause a device 

[Daniel_Et]

Hi @vander18, thank you for your posts.

Just to check, do you require any further assistance in relation to this matter?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[vander18]

I hope I have sorted it for now thanks.

[Daniel_Et]

Hi @vander18, thank you for your response. That's good to hear.

Regards,
Daniel