My contract is ending soon so called up to see what was available. Spoke to someone for an hour, transferred over to another dept, cut off. Called back, spoke to someone else who quoted completely different prices, transferred to someone who was very helpful, said better deals would be there the closer to the end of my contract so he'd call me back in 3 days - no callback.
So I call in today, spoke to someone who was very helpful and we settled on a more costly package but was better value, he sent through the contract to review with me, going through it I picked up that it was for 18 months (standard), but it jumped by £35 after month 7 !! I was advised to 'just call in and we'll adjust it' at the time. I asked for an email confirming that could be done and after 'speaking to his manager' he'd made a mistake and the Sky Sports was a 'free for 6 months' deal. So it was never the price he quoted.
Time was dragging on so I said I'd leave it and get back to them tomorrow but I was told my previous contract had been cancelled. What ? I hadn't got to the point of authorising the new one but it had been loaded and cancelled my existing contract that still had a month to go. So I'm stuck with a contract I didn't authorise based on complete misinformation (don't think the person understood what he was selling) and my existing contract is cancelled.
You've got 14 days to cancel' I was told but where do I go from there ??
I'm absolutely gobsmacked the contract could be cancelled and a new one raised without my permission especially as I was clear it wasn't suitable due to the increase after 7 months.
Any guidance to where is best to raise the complaint ?
