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Unable to turn off paper billing

Jr10
Tuning in

I’m being charged £1.50 a month for paper bills which I do not want.

Ive tried calling Virgin media to turn this off and am told it’s not something that can be done by the agent, and that I have to do it.

however the my Virgin media portal does not match the instructions given to do it https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1

the only option I can see is “communication preferences” which is already set to “ebills / email” yet I am still being charged for paper billing.

Please can someone help me turn this off?

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Jr10 👋 Welcome back to the community! Thanks for posting. 

Sorry to hear these concerns about paper billing. Thanks for flagging to us your difficulties getting this changed via My VM too. 

We can certainly ensure this is turned off for you. It looks like you are already in a PM with my colleague Gareth who is offering support, and will get this sorted. 

Thanks for your patience in the meantime! Wishing you all the best. 🌞

Molly