Unable to cancel the contract within cooling off period

[Ant33]

Signed up to an agreement

Only for the installation engineer to state they were not able to supply the service that I wanted 

Which is a shame 

Engineer said they would report this but I have no way to email and communicate that I now need to cannel the agreement 

Please advise who I need to email so I can get confirmation in writing  

[Tudor]

Of VM cannot supply you with broadband due to technical issues they will automatically cancel the contract. There should be nothing for you to do. A contract only becomes affective when the installation is complete and working.

[Matthew_ML]

Hey Ant33, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

 If you can't get our services the above is true.

You do not need to worry about anything the account will get cancelled.