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Unable to cancel the contract within cooling off period

Just joined

Signed up to an agreement

Only for the installation engineer to state they were not able to supply the service that I wanted 

Which is a shame 

Engineer said they would report this but I have no way to email and communicate that I now need to cannel the agreement 

Please advise who I need to email so I can get confirmation in writing  


Very Insightful Person
Very Insightful Person

Of VM cannot supply you with broadband due to technical issues they will automatically cancel the contract. There should be nothing for you to do. A contract only becomes affective when the installation is complete and working.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hey Ant33, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

 If you can't get our services the above is true.

You do not need to worry about anything the account will get cancelled. 


Matt - Forum Team

New around here?