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Turn off paper billing - apparently impossible

On our wavelength


After moving house in December I was set up on a new contract which included a charge for paper billing.  Didn’t have this before and don’t want it.

After contacting VM after the first bill I was given a credit and told paper billing turned off, however next bill came and still on it.  Contacted VM again and same story, given credit and told definitely turned off.

Latest bill received and charge appears again!!  I do wonder how hard can it be to turn off paper billing.

Getting completely fed up contacting VM every month.

Anyone else had issues with this and found a solution?



Hey Adam-Gould90, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

To turn paper billing off pleas follow these steps;

  1. Register or sign into My Virgin Media.
  2. Click My Profile at the top of the page.
  3. Scroll down to the eBilling section and click Switch to eBilling.
  4. Follow the instructions on-screen.


Matt - Forum Team

New around here?

Joining in

To whom it may concern,

I have received (and been charged for) a paper bill every month since moving home in Dec 23. Every month I call / chat to Virgin Media to resolve this, which they say they have done and eventually I am refunded the £1.75 (just in time for the next paper bill to arrive) and the process repeats. I am registered for eBilling, and never received a paper bill at the old property, this has only started since moving home. Please could someone solve this never-ending paper billing nightmarish cycle for me?!

Thanks, Jon

Hi @jongosling 👋.

Thanks for reaching back out to us, apologies for the issues that you have had with your paper billing charges. So that we can look into this for you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.



On our wavelength

@VM why do you make things so hard


i am now having to reply to my own post as just entered into a new contract for my in-laws and guess what, even though I specifically said I didn’t want paper billing it’s been switched on and we have been charged for it.


why keep charging for services we don’t want.  Can someone please deal with this again

Hi @jrm01 

Thanks for posting and welcome back to the community.

Sorry to hear of this and I'll send you a PM now.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill