Forum Discussion

Tonywall99's avatar
Tonywall99
Joining in
2 years ago
Solved

Trying to cancel TV package has left my 92 year old mother in tears

My brother died just before Christmas. He lived with my 92 year old mother. Since then she has been trying to cancel his TV package which she cannot use. Repeated WhatsApp conversations with bots hav...
  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello Tonywall99.

    Thank you very much for bringing this to our attention on our community.

    Please accept our sincerest apologies for your recent loss. We cannot begin to imagine how upsetting this is for you and your family, so we would like to step in and help.

    What we can do from here is help with the package change as quickly and stress free as possible, whilst making sure the telephone line stays active for your mums care alarm.

    We do need to take some account details and pass security over a private message.

    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

     

     

     

Gareth_L's avatar
Gareth_L
Icon for Forum Team rankForum Team
2 years ago

Hello Tonywall99.

Thank you very much for bringing this to our attention on our community.

Please accept our sincerest apologies for your recent loss. We cannot begin to imagine how upsetting this is for you and your family, so we would like to step in and help.

What we can do from here is help with the package change as quickly and stress free as possible, whilst making sure the telephone line stays active for your mums care alarm.

We do need to take some account details and pass security over a private message.

If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L