Forum Discussion

Martyn's avatar
Martyn
Superfast
2 years ago

Trail coming to an end, was promised a "unbeatable" deal at the end of the trial.. see what I was offered

Got a call today to keep me on after the trial that ends on 15/03, the lady said I could get 2gig for the discounted price of £84 (lol) or 1gig for the discounted price of £48, more than what it curr...
Kath_P's avatar
Kath_P
Forum Team
2 years ago

Hi Martyn, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're unhappy with the offer from the team which has resulted in you giving your notice to leave. The team would have offered the best that was available at the time however our offers and promotions are always changing. 

If you would like us to check again in a few weeks, let us know and we can help further. 

In the meantime, good luck with your new provider. 

Thanks, 

  • Martyn's avatar
    Martyn
    Superfast
    2 years ago

    Sure, feel free to check if you're able too?

    • Lee_R's avatar
      Lee_R
      Forum Team
      2 years ago

      Hi Martyn thanks for getting back to us.

      Sorry to hear you're feeling let down. I would like to take a look on your behalf and raise a complaint.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards
      Lee_R